 |
|
Our Services
Positive Resolutions offers training and consulting in crucial workplace skills. We also offer mediation, meeting facilitation, and specially designed programs to meet your team's needs.
CUSTOMER SERVICE
Most people negotiate every day, not only with other organizations, but with co-workers, bosses, and subordinates. Our training and consulting will help you to:
- Plan for a negotiation.
- Turn win-lose conflicts into win-win agreements.
- Manage the emotional level of negotiations and concentrate on the important substantive issues to be negotiated.
- Decide when to negotiate and when to walk away.
- Determine the asking, target, and bottom-line points.
- Negotiate when your opponent is tough or unreasonable.
- Manage negotiations when there are many parties at the table.
MANAGEMENT COMPETENCIES
We teach supervisory skills and can help you to identify specific strengths and areas of concern — and improve both. No matter how large or small the organization, Positive Resolutions will help you to:
- Motivate strong performance.
- Manage time effectively.
- Create action plans to increase team productivity.
- Set and transmit appropriate goals.
- Delegate tasks and monitor performance.
- Hire the best applicants.
- Run successful meetings.
- Encourage innovation and flexibility.
CONFLICT RESOLUTION
Conflict is a fact of life — at home and at work. However, conflict can be a constructive force when managed properly. Our training and consulting will help you to:
- Motivate people to work cooperatively toward a common goal.
- Identify and reduce the sources of conflict in organizations.
- Stay calm under pressure.
- Manage emotions and egos in difficult situations.
- Apply the five basic ways of handling conflict.
- Know when and how to use a third party to resolve a conflict.
- Keep the problem solved by creating successful action plans.
COMMUNICATION SKILLS
Communication is a skill learned at a very early age, but, for most people, never fully mastered. Positive Resolutions will help you to:
- Communicate ideas so that others listen without becoming defensive.
- Give productive feedback.
- Listen well.
- Break the habit of making assumptions or jumping to conclusions.
- Be appropriately assertive rather than passive or aggressive when communicating.
- Communicate with upset or angry customers.
- Communicate persuasively.